At Hostelova, users have the right to request deletion of their account and associated personal information.
1. How to Request Account Deletion
Users can request account deletion by:
- using the in-app deletion option, if available
- contacting us via email at hostelova.pvt.ltd@gmail.com
2. What Happens After Deletion
After receiving a valid deletion request:
- the user account will be removed
- profile information may be deleted
- access to the account will be permanently disabled
Some limited data may be retained temporarily for:
- legal compliance
- fraud prevention
- security purposes
3. Data That May Remain
Certain public activities may remain visible after deletion, including:
- anonymous reviews
- ratings
- moderation records
This data will not personally identify the deleted user.
4. Processing Time
Account deletion requests are generally processed within 7-15 business days.
5. Abuse & Fraud Prevention
Hostelova reserves the right to retain limited information where necessary to:
- prevent fraud
- investigate abuse
- comply with legal obligations
6. Contact
For account deletion support, contact us at:
Need account deletion support?
Send us an email and we will help you with the deletion request.