Terms & Conditions

1. Platform Overview

Hostelova is a hostel discovery and listing platform that helps users connect with hostel and accommodation providers.

Currently, Hostelova primarily facilitates hostel discovery, listing management, and booking requests. Hostelova does not directly own or operate listed hostels unless explicitly stated.

2. User Accounts

Users may create accounts using their email address and other required details.

Users are responsible for:

• maintaining account security
• protecting login credentials
• providing accurate information

Hostelova reserves the right to suspend or remove accounts involved in suspicious, abusive, or fraudulent activities.

3. Hostel Listings

Hostel owners and listing providers are responsible for:

• accurate hostel information
• genuine pricing
• updated facilities
• lawful operations

Hostelova may manually review and verify listings before approval.

However, Hostelova does not guarantee the complete accuracy of listing details.

4. Bookings & Payments

Users may book a listing or send an inquiry through the platform.

For a booking paid on Hostelova:

• payment is processed online through our payment gateway, Razorpay
• the booking is confirmed once the payment is verified, and a receipt is emailed
• the amount is made up of room rent, security deposit, any maintenance the owner charges, and a service fee — all shown before payment
• the stay starts on the booking day; there is no separate move-in date to select
• cancellations and refunds are governed by the Refund & Cancellation Policy

For hostel owners. A student may cancel a paid booking and receive a full refund of the booking amount for 3 days (72 hours) after the booking is made. During that window the payout for that booking is held rather than paid: it sits pending against the booking and becomes payable only once the window closes without a cancellation. Settlement follows after that.

If the student cancels inside that window, the payout for that booking is withdrawn together with the refund. Nothing is recovered from the owner — the payout simply never becomes payable. Once the window has closed, a booking can no longer be cancelled for a refund from the student's account, and the payout settles in the normal course.

Any amount paid directly to a hostel owner outside the platform is a private arrangement between the user and that owner. Hostelova does not hold such payments and is not responsible for disputes arising from them.

Hostelova acts as the booking platform; the accommodation itself is provided by the hostel owner, who remains responsible for the stay.

5. User Conduct

Users agree not to:

• post false or misleading information
• upload harmful or illegal content
• misuse the platform
• impersonate others
• post fake reviews or spam

Hostelova reserves the right to remove content or restrict accounts violating these rules.

6. Reviews & Ratings

Users may post reviews and ratings based on their experiences.

Hostelova may remove:

• fake reviews
• abusive language
• misleading content
• spam or promotional reviews

7. Verified Badges

Some listings may receive a "Verified" badge after review and validation checks.

Verification does not guarantee:

• service quality
• owner behavior
• hostel conditions
• continuous availability

Users should independently verify hostel details before making decisions.

8. Intellectual Property

All Hostelova branding, logos, designs, graphics, and platform content are protected by applicable intellectual property laws.

Unauthorized copying, reproduction, or misuse is prohibited.

9. Advertisements & Sponsored Listings

Hostelova may display the following in future versions or clearly marked areas of the platform:

• advertisements
• sponsored listings
• promotional content

If sponsored or promoted placements are introduced, they will be disclosed clearly and handled separately from ordinary user reviews and organic listing information.

10. Limitation of Liability

Hostelova shall not be held responsible for:

• disputes between users and hostel owners
• financial losses
• inaccurate listing information
• damages or personal injury
• third-party actions or services

Use of the platform is at the user's own risk.

11. Account Suspension & Termination

Hostelova reserves the right to:

• suspend accounts
• remove listings
• restrict platform access

These actions may be taken for violations of these Terms & Conditions or suspicious activities.

12. Changes to Terms

Hostelova may update these Terms & Conditions at any time without prior notice.

Continued use of the platform after updates means acceptance of the revised terms.

13. Contact Us

For questions about these Terms & Conditions, contact us at:

hostelova.pvt.ltd@gmail.com