Questions about booking, money and verification

Room rent for the months you select, plus any maintenance the owner charges, plus the refundable security deposit, plus a single service fee covering booking, payment handling and support. The complete breakdown appears before you pay and again on your receipt and PDF invoice.

The security deposit. Every quote and receipt includes a panel showing the refundable deposit next to the room rent, so you can see which part of your money is a cost and which part is only being held.

Payments run through Razorpay and support UPI, cards and netbanking. Card details are never stored by Hostelova, and every payment is verified server-side before a booking is confirmed.

No. You pay the property's own rent and deposit plus one service fee, shown before you pay.

Cancel from your bookings screen within 3 days of booking and before move-in. The booking amount is refunded to your original payment method within 5 to 7 working days; the service fee is not refundable.

Yes. Refunds are tracked in the app through every stage — requested, sent to the gateway, processing, credited — with the gateway reference once it exists.

Raise it through support in the app with photos. Listings are expected to match reality, and a property that misrepresents itself can be delisted.

Owners submit Aadhaar identity documents and proof they control the property before a listing can go live, and our team reviews each submission. Documents live in private storage, are not reachable by a public link, and are visible only to the verification team.

No. The room is held for you the moment checkout begins and locked to you when payment succeeds. If a room sells out while you are paying, the payment is refused rather than taken.

The owner of the property you booked receives what they need to let you in. Identity documents are never shared between students and owners in either direction.

Where the owner has mapped the building, you pick the floor and the room number from a floor plan before you pay. Rooms already taken by other students are not shown, so you cannot select one by mistake.

The room is taken out of the pool the moment you begin checkout and is only released if you abandon the payment. Two students cannot pay for the same bed, even if they tap at the same second.

Up to three days out. Rooms are not held for distant future dates, which is what keeps the availability you see honest rather than clogged with speculative bookings.

Some owners require identity or college documents at move-in. Where they do, the listing names them and you confirm each one before paying, so nothing is sprung on you at the gate.

Either. The website and the Android app share the same listings, prices, availability and bookings, so a room booked on one shows up on the other.

Lucknow today, with other cities and college towns across Uttar Pradesh and India being added. Search your area or college to see what is live right now.

Each paid booking creates a settlement entry covering your rent, maintenance and the deposit you will hold. When it is transferred, the bank UTR or UPI reference and the date are recorded on the entry.

No. The service fee is charged to the student on top of your rent. It is not taken out of what you are owed, and it does not appear on your settlement document.

Nothing. See list your property.